Refund policy

Beautifully Locked by Tiona Clothing and Novelty items are produced by print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, the printing partner offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the contact us form or sending an emailing to BeautifullyLockedbyTiona@gmail.com and provide a clear photo showing the issue.
In the case of the Beautifully Locked by Tiona Hair System Products. All Sales Are Final: At we do not accept returns or offer refunds on any purchases made. Once a purchase is complete, it is considered final. We encourage you to carefully review your order before submitting it to ensure the accuracy of your selection.

Product Quality: We take great care to ensure that our products meet the highest standards of quality and safety. Each item is inspected and packaged with utmost attention. In the unlikely event that you receive a damaged or defective product, please contact our customer support within 2 business days of receiving your order. We will work with you to address the issue promptly.

3. Order Accuracy: We strive to fulfill every order accurately and efficiently. If there is an error with your order, such as receiving the wrong product or an incorrect quantity, please notify us within 2 business days of receiving your order. We will investigate the matter and take appropriate action to rectify the situation.

4. Shipping and Handling: Beautifully Locked by Tiona is not responsible for any damages or losses that occur during the shipping process. We partner with reliable shipping carriers to deliver your order safely. If your package arrives damaged, please document the issue with the carrier and contact us immediately. We will assist you in filing a claim with the shipping carrier to seek compensation for the damages.

5. Allergic Reactions: We strive to provide detailed product information, including ingredients, to help you make an informed purchase. However, it is essential to note that individuals may react differently to certain ingredients. Beautifully Locked by Tiona is not liable for any allergic reactions or adverse effects caused by the use of our products. We recommend that you carefully review the ingredients list and perform a patch test before using our products, especially if you have known allergies or sensitivities.

Please note that this Return and Refund Policy applies exclusively to purchases made through BeautifullylockedbyTiona.com

We appreciate your understanding and cooperation regarding our Return and Refund Policy. Should you have any questions or require further assistance, please don't hesitate to contact our customer support team at BeautifullylockedbyTiona@gmail.com